Frequently asked questions

Find answers to all your questions—select the topic that interests you below:

Do you have questions about your account or your order?

Do you have questions about your benefits or points?

Do you have questions about your parking reservation?

Do you have questions about your in-store purchases?

Do you have any questions about our Extime Lounge?

Do you have questions about our personalized support service?

Do you have any questions about your stay in Paris?

Do you have any questions about sales to employees?

Would you like more information?

Find all our guides and tips to help you with your duty-free purchases at the airport and on extime.com